Return Policy

The products of 1014 have all been through product testing and checking process before being shipped.

We don’t offer a guarantee or related accountability due to the fact we are a small business company.

Submit your request for the custom service within 3 days if you have purchased defective goods.

Buyers ought to be responsible for the shipping fee for personal reasons.
Products which are shipped by us, the shipping fee will be responsible by us.

Check the box to consent to the detailed rules and regulations.

Custom-made jewelry and diamonds are not listed as exchanging product because this kind of product should be confirmed in advance.

We don’t offer returns for the products which are on sale.

Please follow the indications if you need to request an exchange.

Remember to take pictures as soon as you receive your parcel in order to substantiate your defective goods.

Please contact us within 3 days. 

Keep your goods intact and make sure that it is not used or has traces of wearing.

We won’t accept your goods questions and exchange over the 7 days cooling-off period.